Childhood concept. Family holiday and togetherness. Male multi generation family.

The Mission of the Nantucket Family Resource Center is to offer assistance and guidance to help families achieve their goals through a range of programs that foster a nurturing family environment.

The Nantucket Family Resource Center is committed to supporting children, teens, young adults and their families by providing information, resources, programs, and referral services which fit their needs. We work with our many community providers to provide free, comprehensive family support from birth to adolescence.

Full time employees receive the following:

  • Competitive compensation
  • 401k retirement plan
  • Medical and Dental Insurance
  • Vacation Days and Sick Leave
  • Employee referral bonuses
  • Professional Liability Insurance
  • Employee Assistance Program (EAP)

Position Summary

We are seeking an individual for the role of Family Resource Center (FRC) Program Manager. Our ideal candidate will be responsible for enhancing strategic and solid partnerships between the agency and community organizations on behalf of families and children. The Manager will be the primary liaison with contracted service providers as well as any services that will be delivered by U Mass Medical Systems.

Duties & Responsibilities

(these duties are a general summary and not all-inclusive)

  • The Program Manager may assume some of the functions of the Program Director.
  • Provide effective oversight and support in the development, implementation, coordination, and evaluation of a network of Family Resource Centers across the state.
  • Provide technical assistance in complex and ambiguous contexts where competing interests and approaches may exist.
  • Create mechanisms for internal/external evaluation of all engagement initiatives
  • Administer a system for routinely obtaining feedback from families served by FRC and its contracting agencies.
  • Conduct ongoing assessment of FRC operating system and service levels, processes, and workflows identifying system or programmatic barriers as appropriate,
  • Work with FRCs to initiate change as needed to ensure they function in a cost- effective and efficient manner, consistent with DCFs overall goals and objectives.
  • Supervise a staff consisting of a Lead Trainer.
  • Monitor implementation of tracking tools for incoming family members and referrals
  • Develop and distribute meeting schedules for program manager meetings
  • Coordinate site visits to programs and monitor implementation of program practices
  • Provides contract management oversight
  • Ensures requirements for the FRCs, trainings, and data are in compliance with legislative requirements
  • Establish regular contact with FRCs
  • Data analysis/reporting
  • Other duties, as assigned

Preferred Qualifications

  • Training in Social Work, Community Development and/or Urban Planning, Psychology, Sociology, Human Services, or a related field.
  • A demonstrated commitment to the agency’s core practice values and the ability to revise core work processes and policies to align them with practice values.
  • Familiarity with principles and practices of human services, child and family welfare, legislature, and industry trends/developments.
  • Strong analytical skills in order to quickly assess situations, identify trends, develop solutions and apply critical assessment to the larger context
  • Skilled facilitator, with the ability to inspire others, and engage learning communities
  • Expertise in community-based interventions to improve outcomes for low-income, culturally diverse families and communities.
  • Competence in resolving problems and conflicts in a diplomatic and tactful manner.
  • Record of developing and implementing program strategies with external constituents; ability to form and maintain collaboration among partners.
  • Outstanding organizational, written, and oral communications skills; attention to detail.
  • Ability to work under pressure and manage projects with a high degree of accuracy.
  • Demonstrated program measurement, reporting, and evaluation skills.
  • Capacity to maintain accurate records and exercise discretion in handling confidential information.
  • Proven ability to supervise, including the planning and assigning of work according to the nature of the job to be accomplished; Leading and developing high-performing teams.
  • Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
  • Bilingual preferred

The following skills and abilities are essential to be successful in this position

  • Managing a team of direct reports; empowered management in engaging and developing teams.
  • Forward-looking, action-oriented team player with a proven track record of working collaboratively with constituents across multiple levels of the agency and the Commonwealth.
  • Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Minimum Entrance Requirements

Applicants are preferred to have at least (A) five (5) years of full-time or, equivalent part- time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management of which (B) at least one (1) year must have been in project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Position Summary

This position provides clinical treatment and direct care to individuals, their families, and support systems.

Essential Responsibilities


  • Conduct intake, screening, and assessment functions for family members (with varying developmental stages, including all ethnic backgrounds, religions, sexual orientations, genders, and ages) experiencing CRA-related issues.
  • Perform intake assessments that are trauma-informed, address risk factors, and are based on the systemic issues facing individuals and families.
  • Responsible for completing the modified CANS as well as other identified supplemental behavioral needs assessments.
  • Oversee the development of the Family Support Plan.
  • May work with all Family Members who are involved with the FRC; however, Family Members experiencing CRA-related issues are prioritized for services.
  • At times, could offer Individual Therapy on a limited basis as needed
  • May facilitate FRC parenting group sessions.
  • Develop solution-focused, strength-based, and trauma-focused treatment goals with individuals and families.
  • Provide direct support to individuals and families both individually and in a team capacity with other program staff.
  • Assist individuals and families in finding areas of competency and developing psychosocial skills.
  • Assist individuals and families in gaining control over and insight into their behavior.
  • Advocate for individuals and families in the community when clinically indicated or as determined by program needs.
  • Ensure youth and family voice and choice is implemented in service delivery.
  • Must be able to create safety plans with individuals and families and arrange and coordinate staff assistance when appropriate.
  • May attend meetings in both school or court settings


  • Provides clinical support to other FRC staff as needed.
  • Be thoroughly versed in all procedures necessary to utilize crisis teams and other ancillary resources.
  • Provide team leadership and collaboration with program staff around treatment issues.
  • Work as clinical support to non-clinically trained staff and community resources in order to aid in the development of therapeutically indicated approaches to all individuals and families /staff interactions.
  • Responsible for the completion of all clinical documentation as directed by the supervisor.
  • Connect and communicate with larger systems in the community and be fluent in systemic therapeutic approaches.
  • Must meet and follow all team and agency policies and procedures.
  • Attend all conferences, meetings, supervision, and trainings as requested or required.

Education / Skills

  • The Clinician must have at least three years of experience as a clinician.
  • Degree in Social Work, Counseling, Psychology, or a similar degree.
  • Must have at least three years of experience as a MA-level clinician and experience administering the CANS Assessment. Family Continuity considers lived experience (personal or familial) with the mental health system a valuable asset.
  • Current driver’s license, reliable transportation to and from many meetings, sites, and appointments. Must be able to travel within a community.
  • Must have a license: LICSW, LCSW, LMHC, or LMFT. Must become First Aid/ CPR certified if not currently certified

Position Summary

The Family Partner uses the knowledge gained from life experience to empower, educate and support families facing a variety of challenges. We are offering full-time and part-time positions.


  • Experience as parent/guardian of youth with emotional, behavioral, or learning challenges and familiarity seeking child and family serving systems
  • Bachelor’s in a human service field and 6 months experience working with the target population or navigating any of the child and family serving systems and teaching family members who are involved with the child is preferred
  • Experience working with diverse families/cultures
  • Reliable transportation/ability to travel within the community
  • Ability to work flexible hours, including evenings/occasional weekends
  • Strong computer literacy
  • Must be a person with ‘lived’ experience or familiarity with CRA-related issues
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