The Mission of the Nantucket Family Resource Center is to offer assistance and guidance to help families achieve their goals through a range of programs that foster a nurturing family environment.
The Nantucket Family Resource Center is committed to supporting children, teens, young adults and their families by providing information, resources, programs, and referral services which fit their needs. We work with our many community providers to provide free, comprehensive family support from birth to adolescence.
Full time employees receive the following:
- Competitive compensation
- 401k retirement plan
- Medical and Dental Insurance
- Vacation Days and Sick Leave
- Employee referral bonuses
- Professional Liability Insurance
- Employee Assistance Program (EAP)
Position Summary
We are seeking an individual for the role of Family Resource Center (FRC) Program Manager. Our ideal candidate will be responsible for enhancing strategic and solid partnerships between the agency and community organizations on behalf of families and children. The Manager will be the primary liaison with contracted service providers as well as any services that will be delivered by U Mass Medical Systems.
Duties & Responsibilities
(these duties are a general summary and not all-inclusive)
- The Program Manager may assume some of the functions of the Program Director.
- Provide effective oversight and support in the development, implementation, coordination, and evaluation of a network of Family Resource Centers across the state.
- Provide technical assistance in complex and ambiguous contexts where competing interests and approaches may exist.
- Create mechanisms for internal/external evaluation of all engagement initiatives
- Administer a system for routinely obtaining feedback from families served by FRC and its contracting agencies.
- Conduct ongoing assessment of FRC operating system and service levels, processes, and workflows identifying system or programmatic barriers as appropriate,
- Work with FRCs to initiate change as needed to ensure they function in a cost- effective and efficient manner, consistent with DCFs overall goals and objectives.
- Supervise a staff consisting of a Lead Trainer.
- Monitor implementation of tracking tools for incoming family members and referrals
- Develop and distribute meeting schedules for program manager meetings
- Coordinate site visits to programs and monitor implementation of program practices
- Provides contract management oversight
- Ensures requirements for the FRCs, trainings, and data are in compliance with legislative requirements
- Establish regular contact with FRCs
- Data analysis/reporting
- Other duties, as assigned
Preferred Qualifications
- Training in Social Work, Community Development and/or Urban Planning, Psychology, Sociology, Human Services, or a related field.
- A demonstrated commitment to the agency’s core practice values and the ability to revise core work processes and policies to align them with practice values.
- Familiarity with principles and practices of human services, child and family welfare, legislature, and industry trends/developments.
- Strong analytical skills in order to quickly assess situations, identify trends, develop solutions and apply critical assessment to the larger context
- Skilled facilitator, with the ability to inspire others, and engage learning communities
- Expertise in community-based interventions to improve outcomes for low-income, culturally diverse families and communities.
- Competence in resolving problems and conflicts in a diplomatic and tactful manner.
- Record of developing and implementing program strategies with external constituents; ability to form and maintain collaboration among partners.
- Outstanding organizational, written, and oral communications skills; attention to detail.
- Ability to work under pressure and manage projects with a high degree of accuracy.
- Demonstrated program measurement, reporting, and evaluation skills.
- Capacity to maintain accurate records and exercise discretion in handling confidential information.
- Proven ability to supervise, including the planning and assigning of work according to the nature of the job to be accomplished; Leading and developing high-performing teams.
- Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
- Bilingual preferred
The following skills and abilities are essential to be successful in this position
- Managing a team of direct reports; empowered management in engaging and developing teams.
- Forward-looking, action-oriented team player with a proven track record of working collaboratively with constituents across multiple levels of the agency and the Commonwealth.
- Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Minimum Entrance Requirements
Applicants are preferred to have at least (A) five (5) years of full-time or, equivalent part- time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management of which (B) at least one (1) year must have been in project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Position Summary
This position provides clinical treatment and direct care to individuals, their families, and support systems.
Essential Responsibilities
Clinical
- Conduct intake, screening, and assessment functions for family members (with varying developmental stages, including all ethnic backgrounds, religions, sexual orientations, genders, and ages) experiencing CRA-related issues.
- Perform intake assessments that are trauma-informed, address risk factors, and are based on the systemic issues facing individuals and families.
- Responsible for completing the modified CANS as well as other identified supplemental behavioral needs assessments.
- Oversee the development of the Family Support Plan.
- May work with all Family Members who are involved with the FRC; however, Family Members experiencing CRA-related issues are prioritized for services.
- At times, could offer Individual Therapy on a limited basis as needed
- May facilitate FRC parenting group sessions.
- Develop solution-focused, strength-based, and trauma-focused treatment goals with individuals and families.
- Provide direct support to individuals and families both individually and in a team capacity with other program staff.
- Assist individuals and families in finding areas of competency and developing psychosocial skills.
- Assist individuals and families in gaining control over and insight into their behavior.
- Advocate for individuals and families in the community when clinically indicated or as determined by program needs.
- Ensure youth and family voice and choice is implemented in service delivery.
- Must be able to create safety plans with individuals and families and arrange and coordinate staff assistance when appropriate.
- May attend meetings in both school or court settings
Programmatic
- Provides clinical support to other FRC staff as needed.
- Be thoroughly versed in all procedures necessary to utilize crisis teams and other ancillary resources.
- Provide team leadership and collaboration with program staff around treatment issues.
- Work as clinical support to non-clinically trained staff and community resources in order to aid in the development of therapeutically indicated approaches to all individuals and families /staff interactions.
- Responsible for the completion of all clinical documentation as directed by the supervisor.
- Connect and communicate with larger systems in the community and be fluent in systemic therapeutic approaches.
- Must meet and follow all team and agency policies and procedures.
- Attend all conferences, meetings, supervision, and trainings as requested or required.
Education / Skills
- Degree in Social Work, Counseling, Psychology, or a similar degree.
- Must have at least three years of experience as a MA-level clinician and experience administering the CANS Assessment. Family Continuity considers lived experience (personal or familial) with the mental health system a valuable asset.
- Current driver’s license, reliable transportation to and from many meetings, sites, and appointments. Must be able to travel within a community.
- Must have a license: LICSW, LCSW, LMHC, or LMFT. Must become First Aid/ CPR certified if not currently certified
We are seeking a full-time Family Support Worker to be responsible for providing information and educational resources to Family Members, providing referrals to community resources, staffing a full-time Family Resource Center, and representing the program at various meetings in the community.
Essential Responsibilities
- Primary responsibility is the day-to-day operations of the Nantucket Family Resource Center
- Provide information and educational resources to Family Members in addition to providing referrals to community resources.
- Host Parent and Youth Support groups.
- Assist the family and community in understanding the scope and services of the program.
- Ensure youth and family voice and choice is implemented in service delivery.
- Become familiar with systemic issues facing individuals and families and provide ongoing monitoring of any safety concerns.
- Develop creative and proactive approaches to individual’ and families’ crisis patterns and help address their problems before they develop into crises.
- Utilize basic knowledge of child-serving systems and processes (DCF, DYS, DMH, EEC, etc.); IEP and special education information; CRA/ Juvenile court issues
- Develop the FRC calendar.
- Recruit and provide support to volunteers who shall lead specialized support groups as needed.
- Completion of progress notes, ancillary individual and family documentation in the electronic record, and submission of any necessary reports to the supervisor.
- Complete incident reporting and any documentation as required by the supervisor.
- Responsible for the upkeep and organization of individual and family records.
- Must meet and follow all team and agency policies and procedures.
- Attend all conferences, meetings, supervision, and trainings necessary for quality job performance.
- Present cases for review both in a team setting and as part of utilization review with contractors.
Requirements
- Experience working with diverse families and cultures. Family Continuity considers lived experience (personal or familial) with the mental health system a valuable asset
- A valid driver’s license, and reliable transportation with proof of auto insurance. Must be able to travel within a community.
- Must become First Aid/ CPR certified.
Our comprehensive benefits package can include:
- Competitive compensation
- 401k retirement plan
- Medical
- Dental
- Flexible Spending Account
- Vacation
- Sick Leave
- Employee referral bonuses
- Professional Liability Insurance
- Employee Assistance Program (EAP)
- CPR / First Aid / Narcan Training
Position Summary
This position provides supportive treatment and direct care to individuals, families, and support systems.
Essential Responsibilities
Clinical
- Work closely with the local school districts to help family members navigate through educational, special education, and school-related concerns and needs.
- Work with the school district to identify family members that may be in need of family support services.
- Serve as a resource to families, schools, and the community in improving overall student attendance and graduation rates, reducing truancy rates, identifying systemic issues, barriers, trends, and needs, networking and disseminating information, designing solutions, and expanding system capacity.
- Ensure that all family members experiencing CRA-related issues are connected to services that meet their individual needs.
- Work closely with both Juvenile Court and the Department of Children and Families
- Ensure there is a process established to provide information and referral and direct assistance where possible for individual family members, including meetings with teachers, assistance with obtaining an Individual Education Plan / 504 Plan, and meetings with other school personnel, as necessary.
- Assist students and parents in identifying and accessing supportive services designed to improve the student’s academic performance.
- Develop strong working relationships with school personnel to identify key needs and priorities of students and their parents and to become a resource to the schools and FRC staff as they work to meet students’ and parents’ educational and non-academic needs.
- Become familiar with systemic issues facing individuals and families and provide ongoing monitoring of any safety concerns.
- Ensure youth and family voice and choice are implemented in service delivery.
- Assist in the development of individualized crisis intervention plans or functional behavioral assessment (FBA).
- Develop creative and proactive approaches to individuals’ and families’ crisis patterns and help address their problems before they develop into crises.
- Develop a healthy working relationship with other collaterals and community resources involved with individuals and families.
- Involve outside providers in a collaborative effort to implement treatment strategies that respond to individuals’ and families’ needs.
- Assist individuals and families in locating and obtaining community-based services.
Programmatic
- Responsible for negotiating and implementing special events and other interagency activities that involve schools.
- Identify and analyze data to determine family and community needs. This includes tracking requests for assistance from school personnel, parents, students, and districts and Liaison responses to shed light on high-frequency needs.
- Work with school personnel and local state and private agency direct service staff to develop and implement processes for improving communication and coordination of services to youth.
- Develop relationships with local state agency staff, become conversant in agency service/programming offerings to at-risk students, and act as a connector between local state agency staff and youth facing academic and other challenges.
- Work with the school, FRC, and agency representatives to develop FRC-based initiatives that respond to community needs.
- Develop programming with/at local FRC that meets the needs of families in the community – particularly those whose children attend the local public school system.
- Where possible, encourage the school district to offer programming at the FRC.
- Work closely with DESE staff that are working in the local communities where the Liaison is located, and identify opportunities to work collaboratively in meeting student needs.
- Represent FRC at the school district and other relevant community meetings.
- Document work to track successful strategies with youth and evidence of success and student-focused strategies worth replicating.
- Meet with staff of EOE and the local school system to identify issues requiring attention and strategies and programs that improve school performance among underperforming students.
- Attend and/or present at meetings of EOE, the Readiness Cabinet, and/or EOHHS with respect to activities and findings.
- Present cases for review both in a team setting and as part of utilization review with contractors.
- Be thoroughly versed in all procedures necessary to utilize crisis teams and other ancillary resources.
- Complete progress notes and all ancillary individual and family documentation in persons served records.
- Complete incident reporting and any documentation as required by the supervisor.
- Meet and follow all team and agency policies and procedures.
- Attend all conferences, meetings, supervision, and trainings necessary for quality job performance.
Requirements
- Must have experience working with schools and familiarity with the local school districts and key players. Must have experience working within a human service agency (either state or community-based).
- Current driver’s license, reliable transportation to and from many meetings, sites, and appointments. Must be able to travel within a community
- Must become First Aid/ CPR certified if not currently certified.
